This Privacy Policy explains how s36bet collects, uses, stores, and protects your personal information. By using the s36bet platform, you consent to the data practices described in this document.
s36bet ("we", "us", "our") operates the online gaming platform accessible at s36bet.app. We are committed to protecting the privacy and personal data of all Members and visitors who interact with our platform. This Privacy Policy is applicable to all personal data collected in connection with the s36bet website, account registration process, gaming activity, and customer support interactions.
This Policy should be read alongside the s36bet Terms & Conditions and Responsible Gaming Policy. Capitalised terms not defined herein carry the meanings assigned to them in the s36bet Terms & Conditions.
By registering an account or using any s36bet service, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the platform immediately.
s36bet collects personal data through a number of channels, including account registration, gaming activity, customer support, and technical systems. The categories of personal data we collect include:
2.1 Registration Data. When you create an s36bet account, we collect your full name, date of birth, email address, phone number, and residential address. This data is required to verify your identity, confirm age eligibility (21+), and comply with applicable regulatory requirements.
2.2 Identity Verification Data. To comply with Know Your Customer (KYC) obligations, s36bet may request copies of government-issued identification documents such as a Malaysian MyKad, passport, or driving licence. Proof of address documents such as utility bills or bank statements may also be required.
2.3 Financial Data. When you make deposits or request withdrawals, s36bet collects transaction data including payment method details, transaction amounts, timestamps, and transaction reference numbers. s36bet does not store complete card numbers or full banking credentials; payment processing is handled by regulated third-party payment processors.
2.4 Gaming Activity Data. s36bet records details of all gaming activity conducted through your account, including game type, wager amounts, outcomes, session duration, and responsible gaming tool usage. This data is used for account management, dispute resolution, and responsible gaming monitoring.
2.5 Technical and Device Data. s36bet's systems automatically collect technical data when you access the platform, including your IP address, browser type and version, device type, operating system, referring URL, pages visited, and session timestamps. This data is collected for security, fraud prevention, and platform optimisation purposes.
2.6 Communications Data. If you contact s36bet via live chat, email, or any other channel, we retain records of those communications including the content of messages and any attachments. This data is used for support delivery and service quality monitoring.
s36bet uses the personal data we collect for the following purposes:
s36bet processes personal data on the following legal bases:
5.1 s36bet does not sell your personal data to third parties. We may share your personal data with carefully selected third parties only where necessary for the purposes described in this Policy:
5.2 All third-party data processors engaged by s36bet are contractually bound to process personal data only on s36bet's instructions and to maintain appropriate security standards.
s36bet uses cookies and similar tracking technologies on the platform for the following purposes:
You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will impair platform functionality including the ability to log in to your s36bet account.
s36bet retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and audit obligations. Specifically:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.
s36bet implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include:
While s36bet employs robust security measures, no online platform can guarantee absolute security. Members are encouraged to protect their accounts by enabling two-factor authentication, using a unique strong password, and logging out after each session, particularly on shared devices.
As an s36bet Member, you have the following rights in relation to your personal data, subject to applicable law and regulatory obligations:
To exercise any of these rights, please contact s36bet at [email protected]. We will respond to all valid requests within thirty (30) days. We may request proof of identity before processing your request to prevent unauthorised data access.
s36bet is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. If s36bet becomes aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete all collected data, and return any deposited funds to the funding source following identity verification.
If you believe that a minor has registered an account on s36bet, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
s36bet may transfer personal data to servers or third-party processors located outside Malaysia where required for platform operations. Any such international transfers are conducted under appropriate safeguards, including data processing agreements that require equivalent data protection standards to those applied within Malaysia.
By using the s36bet platform, you consent to the transfer of your personal data to jurisdictions outside Malaysia where necessary for the purposes described in this Policy, subject to the safeguards described herein.
s36bet reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or regulatory requirements. Material changes will be communicated to Members via email or a prominent notification on the s36bet platform.
This Privacy Policy was last reviewed and updated in June 2026. We encourage you to review this page periodically to stay informed of how s36bet protects your personal data. Your continued use of the s36bet platform following publication of an updated Policy constitutes acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or s36bet's handling of your personal data, please contact our Data Protection team:
Email: [email protected]
s36bet aims to acknowledge all privacy-related enquiries within twenty-four (24) hours and to provide a substantive response within thirty (30) days. If you are not satisfied with our response, you may refer your complaint to the relevant data protection authority in your jurisdiction.
A summary of s36bet's core data protection commitments to every Malaysian member.
All data transmitted between your device and s36bet is encrypted using 256-bit SSL/TLS. Your login credentials, financial data, and personal information are protected in transit at all times.
s36bet stores all passwords using one-way cryptographic hashing. No s36bet employee or system can read your password — it cannot be decrypted or recovered, only reset.
s36bet never sells your personal data to third parties. Data is shared only with regulated service providers strictly necessary for platform operations, under binding data processing agreements.
s36bet members may request access to, correction of, or deletion of their personal data at any time. Contact [email protected] and we will process your request within 30 days.
s36bet retains data only as long as legally required — typically 5–7 years for financial and KYC records. After retention periods expire, data is securely deleted or anonymised.
s36bet undergoes regular third-party security audits and penetration testing. Any identified vulnerabilities are remediated promptly and tracked through to resolution.
Your data is protected. Your games are fair. Your MYR wallet is secure. Thousands of Malaysian players trust s36bet every day — join them.
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